HoSoft Shipping Policy

HoSoft Shipping Policy

Last updated: 16 July 2026

Order Dispatch

All orders placed before midday Monday to Friday will normally be dispatched within 24–48 hours, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

If you have not received your order within 20 days of receiving your tracking confirmation, please contact us at service@hosoft.co.uk so that we can investigate the shipment.

Please note that some larger furniture items may be delivered in multiple packages and may arrive separately.

Standard Delivery

All standard delivery items typically arrive within 3–7 working days after dispatch.

Delivery times are estimates and may vary depending on product availability, delivery location, courier capacity and seasonal demand.

Express Delivery

Where available, Express Delivery options will be displayed at checkout based on the size, weight and destination of your order.

Express delivery items typically arrive within 1–3 working days after dispatch.

Please Note

• Deliveries to locations outside mainland England and Wales may require additional transit time.
• Larger furniture items are delivered on a curbside basis unless otherwise stated.
• Delivery drivers are not required to carry furniture beyond the agreed delivery point.
• Assembly services are not included unless specifically stated on the product page.
• Packaging removal services are not included.

Furniture Delivery Information

Many HoSoft products are large upholstered furniture items that require specialist transportation and handling.

Customers are responsible for ensuring suitable access for delivery, including doorways, hallways, staircases, lifts and room access.

Please review all product dimensions carefully before placing your order.

Delivery Inspection

Customers are encouraged to inspect all items upon delivery.

Any visible damage, missing parts or delivery issues should be reported to HoSoft within 48 hours of receipt.

Photographs may be requested to assist with the resolution process.

Delivery Pricing

Delivery to UK mainland addresses is free for all products available on the HoSoft website unless otherwise stated.

Express delivery may be available as an optional upgrade during checkout.

Additional delivery surcharges may apply to:

• Scottish Highlands
• Scottish Offshore Islands
• Northern Ireland
• Channel Islands
• Isle of Wight
• Isle of Man

and the following postcode areas:

DG, EH, FK, G, KA (1–26, 29, 30), KY, ML, PA (1–19), DD, PH, AB, IV, KW (1–14), PH (19–40, 49, 50), PO (30–41)

Please contact us before placing an order to these locations so we can confirm any applicable surcharge. If necessary, we will contact you after your order has been placed.

Contact Information

Trading Name: HoSoft

Legal Entity: KABINET LIMITED

Company Registration Number: 12127287

Email: service@hosoft.co.uk

Website: https://www.hosoft.co.uk/