Refund policy

HoSoft Return Policy

Last updated: 16 July 2026

At HoSoft, we are committed to delivering exceptional design and uncompromising quality. We understand, however, that sometimes a return may be necessary. We have designed our returns process to be as straightforward and efficient as possible, ensuring full compliance with UK consumer protection legislation.

1. Quality Assurance & Damaged Items

Every HoSoft piece is rigorously inspected before dispatch. We stand behind the craftsmanship of our furniture.

Transit Damage:
In the event that your order arrives visibly damaged or incorrect due to courier handling, please contact our support team at service@hosoft.co.uk within 7 days of delivery. Including photographic or video evidence of the packaging and product will help us resolve the matter swiftly.

Manufacturing Faults:
In accordance with the UK Consumer Rights Act 2015, if an item develops an inherent manufacturing defect within 30 days of delivery, you are entitled to a full refund, repair, or replacement.

Resolution:
Depending on the nature of the issue, we will arrange a replacement, dispatch necessary components, or issue a refund. HoSoft will cover all logistics costs for confirmed faulty or damaged items.

2. Order Cancellation Before Dispatch

Customers may request to cancel an order before it has been dispatched from our warehouse. Once an order has entered the shipping process or has been collected by a courier, cancellation may no longer be possible and the order will be treated under our standard returns procedure.

3. 30-Day Returns Policy

You have 30 days from the date of delivery to initiate a return.

Condition for Return:
Items must be returned unused, unassembled, and in their original packaging with all components included.

Return Logistics & Fees:
For change-of-mind returns, return shipping costs are the responsibility of the customer. We can arrange a furniture collection service. Collection costs (typically £40 for standard parcels and £140 for palletised furniture) will be deducted from the final refund.

Exclusions:
We cannot offer a full refund for items that have been assembled, modified, or returned without original protective packaging. Original outbound delivery charges are non-refundable for non-faulty returns.

Furniture Access Responsibility

Customers are responsible for ensuring that purchased furniture can be safely delivered into their property and intended room location.

Please carefully review all product dimensions before ordering and verify access through doorways, hallways, staircases, lifts, and access points.

Returns requested due to access restrictions, insufficient space, or inability to move furniture into the property may be treated as a change-of-mind return and collection charges may apply.

4. How to Start a Return

Email service@hosoft.co.uk with your order number.

Our team will:

  • Guide you through the process

  • Issue a Return Authorisation Number

  • Confirm collection details or the correct return address for your specific order

5. Refunds

Once your item is received and passes inspection, refunds are processed to the original payment method.

PayPal:
Typically within 48 hours of processing.

Credit/Debit Cards:
Please allow 7–14 business days depending on your bank.

6. Seamless Exchanges

For a different item, colour, or size, we recommend placing a new order and returning the original item under this policy.

7. Price Adjustments

Prices may change due to material costs, shipping costs, or promotions. We do not offer retrospective price adjustments.

8. Statutory Rights

Nothing in this Return Policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations.

Contact Information

Trading Name: HoSoft
Legal Entity: KABINET LIMITED
Company Registration Number: 12127287

Registered Address:
Matthews Street
Unit 2 Montague House
Manchester
M12 5BB
United Kingdom

Email: service@hosoft.co.uk
Website: https://www.hosoft.co.uk/