What we offer
At Hosoft, we believe that the most important part of any home isn't the walls, but the feeling within them. In an increasingly fast-paced world, your home should be the ultimate sanctuary—a place where the chaos of the outside world softens.
What shipping options do you offer?
All orders placed by midday between Monday to Friday will be dispatched within 24 - 48 hours (excluding public holidays). You will receive a confirmation email once your item has been shipped, which will contain your tracking number. Any items not received within 20 days of receiving the tracking link should be reported to us by email for us to investigate.
Please note some of our larger items may be dispatched in separate boxes.
How much does shipping cost?
Free delivery service is provided in the British mainland.
However, for remote areas, we will charge additional fees: - Scottish Highlands - Scottish Islands - Northern Ireland - Channel Islands - Isle of Wight - Isle of Man - Postal Code areas: BT, FK, KA (1-26,29,30), PA (1-19), PH, AB, IV, KW (1-14), PO (30-41), etc. For these regions, we will contact you after you place your order to confirm the shipping surcharge.
My order came and it was damaged, what should I do?
If the item is visibly damaged upon delivery: Refuse the delivery and ask the driver to return it.
Contact us immediately at service@hosoft.co.uk.
If the driver refuses to wait, please reject the delivery and notify us.
If damage is discovered after delivery: Check your item within 48 hours of receipt. Report any issues as soon as possible, so we can assist in finding a resolution.
What is your return policy?
We want you to be entirely satisfied with your purchase. If you decide an item is not right for your space, you have 30 days from the date of delivery to initiate a return.
To initiate the process, please email service@hosoft.co.uk. Our team will provide you with a Return Authorisation Number and the appropriate return address to ensure your refund is processed without delay.
What payment methods do you accept?
We support all major secure payment methods—including Visa, Mastercard, PayPal, Apple Pay, and Google Pay—ensuring a seamless, protected checkout experience.